Refund and Return Policy – SUNNYLUG

Effective Date: March 10, 2025

At SUNNYLUG, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below to understand the process.

1. Return Eligibility

We accept returns and exchanges within 30 days of receipt. Items must be:
✔ Unworn, unwashed, and in original condition
✔ All tags attached and in original packaging

⚠ Non-returnable items: Clearance or sale items, gift cards, and personal items such as underwear or swimwear (for hygiene reasons).

2. How to Initiate a Return or Exchange

To start a return or exchange:
📩 Email us at info@sunnylug.xyz or call +1 307-621-0431 with your order number and reason for return/exchange.
📦 Return Instructions: Our team will provide return details, and you must ship the item back within 7 days of receiving the instructions.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
💰 Refunds will be processed within 7-10 business days to your original payment method.
⏳ Processing time depends on your bank or payment provider.

4. Exchanges

Want to swap for a different size or color? Let us know when initiating your return. Once the original item is received, we will:
✔ Ship the replacement (if available)
✔ Offer store credit or a refund if the item is out of stock

5. Damaged or Defective Items

Received a damaged or defective product?
🚨 Notify us within 48 hours of delivery with clear photos of the issue.
✔ We will arrange a replacement or full refund at no extra cost to you.

6. Return Shipping Costs

📌 Customers cover return shipping costs unless the return is due to:
✔ A damaged or defective item
✔ An error on our part

💡 We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Late or Missing Refunds

If you haven’t received your refund after the stated period:
🔹 Check your bank account
🔹 Contact your credit card provider (processing delays may occur)
🔹 Still no refund? Email us at info@sunnylug.xyz for assistance.

Contact Us

📧 Email: info@sunnylug.xyz
📞 Phone (USA): +1 307-621-0431
📞 Phone (UK): +44 79 7939 4912
🌐 Website: sunnylug.xyz

Thank you for shopping with SUNNYLUG – your satisfaction is our priority!