Shipping Policy – SUNNYLUG
Effective Date: March 10, 2025
At SUNNYLUG, we are committed to processing and delivering your orders efficiently. Please review our shipping policy for details on processing times, delivery options, and other essential shipping information.
1. Order Processing Time
✔ Orders are processed within 1-3 business days after payment confirmation.
✔ Orders placed on weekends or holidays will be processed on the next business day.
✔ In case of delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
🚚 Note: Delivery times may vary depending on your location and carrier delays beyond our control.
3. Shipping Destinations
✔ We ship both domestically and internationally.
✔ Some countries may have shipping restrictions due to regulations. If we cannot ship to your location, we will notify you before processing your order.
4. Shipping Costs
✔ Shipping costs are calculated at checkout based on your order’s weight, destination, and selected shipping method.
✔ Free shipping may be available for orders over a certain amount (as advertised on our website).
✔ Customers are responsible for any customs duties or import taxes on international orders.
5. Tracking Your Order
✔ Once your order has shipped, you will receive a tracking number via email to monitor your shipment.
✔ If you do not receive tracking updates within 3 business days, please check your spam folder or contact us for assistance.
6. Lost, Stolen, or Delayed Shipments
✔ SUNNYLUG is not responsible for lost or stolen packages after they have been marked as “Delivered” by the carrier.
✔ If your package is lost in transit, contact the shipping carrier first. If further assistance is needed, reach out to our customer support team.
✔ Delivery delays may occur due to weather conditions, customs clearance, or other unforeseen circumstances.
7. Address Accuracy & Changes
✔ Ensure your shipping address is correct before completing your order.
✔ If you need to modify your address, please contact us within 24 hours of placing your order.
✔ Once an order is shipped, address changes cannot be made.
8. Damaged or Incorrect Orders
✔ If your package arrives damaged or you receive the wrong items, please contact us within 48 hours of delivery with clear photos of the issue.
✔ We will work with you to resolve the problem promptly.
9. Returns Due to Failed Delivery
✔ If an order is returned to us due to an incorrect address or failure to collect it from the carrier, the customer may be responsible for additional reshipping fees.
10. Contact Us
For any questions about our shipping policy, feel free to contact our support team:
📧 Email: info@sunnylug.xyz
📞 Phone (USA): +1 307-621-0431
📞 Phone (UK): +44 79 7939 4912
🌐 Website: sunnylug.xyz
Thank you for shopping with SUNNYLUG – we appreciate your trust in our service! 🚀